This is the first cleansing balm I’ve ever tried and instantly fell in love with it. It did a FANTASTIC job of dissolving my makeup, especially mascara. I found it to be hydrating and gentle, yet effective. I usually use this as the first step in a two step cleasning routine. I typicslly follow it up with my holy grail La Roche Posay Toleriane Hydrating Gentle Cleanser.