HOW TO CONTACT PICKY SUPPORT TEAM?

I hope Picky will improve this process because it is sooooooo difficult for me to reach out to them via both IG and Email. They send us packages but due to different countries, receivers will have to face differents issues. I feel insecured here cause I can not receive support right when I need. Someone who successfully contacted them can recommend me the fastest way to do that?

2 Comments

Zeba

Oily/Sensitive

To contact the Picky support team, you can submit a ticket here: https://gopicky.zendesk.com/hc/en-us/requests/new

FloraIrene

Oily/Sensitive

I did but nobody has responded yet. Everyone has to wait for so long to receive their answers. In some urgent cases like problems with customs clearance process, we need immediate response from Picky 😭

Sharonspendstoomuch

Dry/Resilient

It may take longer to get a response as there is a big Holiday in Korea. Their team probably took some time off since 16-18 September is Chuseok.

FloraIrene

Oily/Sensitive

I sent an email to them on Sep 3rd but still no response 😭

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