186 Views
Sharonspendstoomuch
Dry/Resilient
I sent Hypercape an email (help@hypercape.com) the day after I received the FedEx bill. It took a couple of days but they responded on Dec 30th asking me to send a copy of the invoice, tracking number and $ charged and they would reach out to FedEx to handle.
I emailed back the paperwork I had received from FedEx, since I no longer had the box it was shipped in because the bill came 3 weeks later.
I have not heard anything back nor have I seen anything from FedEx so assume it was taken care of.
2
0
Sharonspendstoomuch
Dry/Resilient
Maybe reach out again and include all the documentation from FedEx?
1
0
N
Nina1234
Oily/Resilient
Is anybody hear who knows anytjing new anout tkis problem?
1
0
olaleks
Oily/Resilient
https://www.fedex.com/payment/
Here is the link for the payment. You need your invoice number, date and your email to check your outstanding balance. Hope you have 0 balance too ✌🏻
1
0
olaleks
Oily/Resilient
Update in second photo of the post!!! My outstanding balance is $0 now!🤗
1
0
N
Nina1234
Oily/Resilient
Oh, thank you ❤ Great news. I have not FedEx account and how can I check my invoice?
1
0
Sharonspendstoomuch
Dry/Resilient
I was able to check and I’m also a $0 balance.
I included the invoice number from FedEx, the date and the email address attached to my Picky account.
1
0
Sharonspendstoomuch
Dry/Resilient
When did you contact them? I received the bill on 27 or 28 December and sent them the invoice details on the 30th.
0
0
