Damaged Product on Stylevana

I just received my order today and when I opened it, one of the products (Missha Essence) which in glass bottle was broken badly like it was in pieces. The liquid wet the other products. I sent a message to their Customer Service for replacement, they might get back to me tomorrow or so. Did you ever experience this? What did you do and did it work?

11

7

7 Comments

skinwithclods

Oily/Sensitive

ohhh no!😟😟 their customer service can take a while to get back to you! definitely contact them through Instagram dm, they seem to be quicker at replying there☺️

4

0

Veracity

Oily/Resilient

thank you for the info

1

0

iibubblii

Dry/Resilient

if they don't replace it or charge you extra for a replacement ask for a refund instead, good luck!

2

0

Alatinaandagolden

Oily/Resilient

so sorry to hear that I ordered my missha essences from their official website here in USA

1

0

Veracity

Oily/Resilient

same here

0

askmeafter

Oily/Sensitive

They need to give you money back, or replace the item.

1

0

JelenaaJekkii

Oily/Sensitive

Awww no. Hope they replace it soon 💕 Best of luck 💕

0

Damaged Product on Stylevana

Join the Picky Community