DRUNK ELEPHANT SCANDALS? | Brand Talk

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rainerallon user profile picture

rainerallon

Oily/Sensitive

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DRUNK ELEPHANT SCANDALS?

Just today, on a whim I purchased the DE Lala-Retro cream and thought it’d be a fun topic to discuss. 👀 Have you heard about the rough history behind Drunk Elephant and their CEO/Customer Service? It’s pretty simple, really. I guess the brand has gotten into some heat in the past couple of years for criticizing customers who would reachout to the brand with less than perfect feedback. There are numerous reports of the brand blaming customer’s skin problems/irritations on using other products - claiming their products couldn’t possibly cause breakouts/sensitivity when used as instructed. How do you feel about this? Does it effect your opinon on their brand? Are you comfortable using and sharing positive reviews about the brand? I’d love to review my new cream after a few months of use, but I already know before using it I wont be comfortable recommending an overpriced, simple moisturizer.
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Lala Retro Whipped Cream with Ceramides

Drunk Elephant
Lala Retro Whipped Cream with Ceramides

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4.0

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23 Comments

missionhydration user profile picture

missionhydration

Dry/Sensitive

Oh wow 😳 I hadn’t heard about this and don’t buy DE products but it’s definitely not a good look. That particular comment really misses the mark doesn’t it? I can see their intention but but it kinda comes across as arrogant and dismissive lol.
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6

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micho user profile picture

micho

Oily/Resilient

Yeah I used to use DE products because a friend of mine kept raving about them. But it was too overpriced for my taste and their whole brand philosophy and how they do their PR/CS really irks me. So it's a hard pass for me.
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5

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lusitania user profile picture

lusitania

Oily/Resilient

I did know about the controversy, and it's one of the reasons why I'll personally never buy their products.
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4

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Finchy user profile picture

Finchy

Dry/Sensitive

Drunk Elephant makes a couple of my most favorite products where I’ve not been able to find something comparable that works with my extremely picky skin while also being effective. Would I prefer they’re a great all around brand, including with their customer service? Yes. But am I going to give up my best skin because they were condescending to some people? No. 🤷🏻‍♀️
Sweet Biome Fermented Sake Spray

Drunk Elephant
Sweet Biome Fermented Sake Spray

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4.0

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Protini Powerpeptide Resurf Serum

Drunk Elephant
Protini Powerpeptide Resurf Serum

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4.3

(28)

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40

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2

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lizpie user profile picture

lizpie

Oily/Resilient

I hadn’t heard about this. I think their product is a bit pricey
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2

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0

rainerallon user profile picture

rainerallon

Oily/Sensitive

definitely pricey especially since their only main focus is simplicity and avoiding 6 ingredients ☠️
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