Brand Talk

Pellemiele

Oily/Sensitive

Bad experience with Stylekorean

I won a giveaway from them, it was quite big with 10 products, they warned about potential custom fees so I knew I was going to pay some, but they asked for 194 euros (which now are also 194 dollars more or less). The value of the box was 135€... Maybe it's just a problem when they ship to my country (Italy) however DHL contacted me several times through email and phone to ask for details, because they just wrote "beauty box" ten times, without the name of the products, and they didn't even put the harmonizing code... And the graphic overall was quite bad, my name had weird characters in between and my phone number was cut, rounded up, had decimals and an exponent (it was written in bad scientific notation lol). I mean I've won some giveaways from Korea but I've never had to pay so much and also never seen documents written so badly. Also wasted a lot of time. Oh, i contacted them on Instagram on tuesday and they didn't reply (it's Saturday and they had seen it, i also added some documentation). I see a lot of people having a good experience with them so although I knew I was going to pay more i still didn't expect this :S

102

31

31 Comments

FrenchyPeach19

Oily/Resilient

I've seen this happening several times with my mutuals on insta😬😬 and I think it was StyleKorean too. I don't understand WHY these online shops are messing the documentation so stupidly so many times??? Also, I don't understand why you have to pay 194€ when the value of your package is less than that. Do you have a detailed fee from DHL??

13

0

Pellemiele

Oily/Sensitive

yes, but it's not super detailed. I see 55.95€ in vat (they did not consider the 135€ value but a statistical value of 250€... vat is 22% in Italy, if they would have calculated it on the declared value it would have been less than 30€). Then I see 99€ in warehouse stocking expenses and another 14.50€ for "duty tax receiver", on these last two they apply 22% vat again. apart from almost doubling the value of the product before calculating the vat i really don't know what those 99€ are about, probably something to do with finding the harmonizing code and what did the box contain... are your insta mutuals from Italy too or is it so expensive in France too?

9

0

Tolly

Dry/Sensitive

sorry about your experience maybe you can contact them through their website

11

0

Pellemiele

Oily/Sensitive

thank you, i sent an email, however on the website they seem not too helpful, these fees are all on the receiver...

6

0

Sherri4g

Dry/Sensitive

An Instagram friend also had a problematic giveaway experience with them and high custom fees (Canada). She was able to get the documents needed to pay directly at customs and reduce the cost so not to pay DHL's added fees.

5

0

Pellemiele

Oily/Sensitive

that's a great idea, i tried to contact Italian customs but they didn't reply this time... but I'll try again and ask what do i have to do to talk directly to them without having to use DHL or other couriers for the documentation. thank you

1

0

ameliex

Dry/Resilient

oh no! I’m sorry I don’t know what to suggest other than contacting Stylekorean but I hope you can resolve the problem.

4

0

Pellemiele

Oily/Sensitive

thank you, I'm waiting for a reply!

1

0

skincarereview101

Oily/Resilient

I am so sorry to hear about your experience. I only had positive experience with Stylekorean giveaways. I hope this gets resolved soon!

2

0

Pellemiele

Oily/Sensitive

thank you! i think location is very important (but was the documentation this bad? not even the harmonizing code or the name of the products?)

0

Bad experience with Stylekorean

Join the Picky Community