The Ordinary getting sued because of the... | Product Info

Product Info

R

rollin

Oily/Sensitive

dot7,724 Views

The Ordinary getting sued because of their AHA BHA Peeling Solution ?

It’s so weird, some people are that stupid to buy product that everyone know even the brand already state ‘please read the directions’ first before using it but they still using it without reading it So this law firm are putting an advertisement on facebook that said ‘if you have problem with the ordinary aha bha peeling solution please tell us’ and the caption is ‘did anyone know about this ? Class action lawsuit against the ordinary’ This law firm is so weird, they literally just want an easy money from deciem… they targeting other skincare brand and product too not just this peeling solution I hope The Ordinary still sell the peeling solution cause it help me and others a lot (I know about this from Cassandra Bankson youtube, you can check her video) What’s your though ? [Edit] (look at the photo) it state ‘Do not use on Sensitive, Peeling, and Compromise Skin’… and I see some people In the reply section saying ‘this product is the worst make us the sensitive skin people got chemical burn, brand is the worst, hope they lose the lawsuit’ girlll learn how to read direction first… that’s your own fault
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AHA 30% + BHA 2% Peeling Solution

The Ordinary
AHA 30% + BHA 2% Peeling Solution

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skincarex18 user profile picture

skincarex18

Oily/Resilient

I hope Deciem wins the lawsuit if they are sued. The packaging has labels and even on Sephora or the Deciem website itself, it tells you “how to apply.” This chemical exfoliant is strong, and shouldn’t be used daily. It’s the user’s fault for going overboard by over-exfoliating. Moderation applies for all things in life. Food, exfoliating, drinking, etc. You have to have self control when you’re using chemicals, especially on your face.
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Penrose user profile picture

Penrose

Dry/Sensitive

After learning about this lawsuit, I looked up cases of chemical burns associated with the peeling solution. I found two accounts on the internet, both of whom say they used the product as instructed and had experience with chemical exfoliants before. I’ve used this product (it was just okay for me, and I now have products I prefer) and it certainly didn’t give me chemical burns. I know a lot of people who use it and love it. But it surprises me that everyone on this thread seems to just be assuming that these are cases of consumer misuse rather than a potentially valid claim without even looking into it. If, for example, there was a batch with a quality control issue that resulted in a higher percentage of acids and people got burns from that, I as a consumer would want that to be looked into. Or, to list another example, if storage of the formula in a particular way impacted the formula so that it might cause chemical burns, and this isn’t disclosed on the packaging, this is also information the consumer deserves to know. If this lawsuit is completely frivolous (which it very well might be) I hope that is found out, and doesn’t impact the availability of a product so many love. But I don’t think the lawsuit’s existence in and of itself is an inherently bad thing. People also shouldn’t assume user error without looking into the actual accounts behind the claims of chemical burns. EDIT: Just wanted to add that people are absolutely correct that people frequently misuse this product, especially on tik tok (that one person who used it and DERMAROLLED haunts my dreams). That being said, the law firm doesn’t have much of a case if they can only find potential claimants who blatantly ignored directions, and they probably know this.
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myrinA user profile picture

myrinA

Oily/Resilient

what?? I don't think the brand is at fault. The brand created products for people in need. So when people are using it without any knowledge or proper ways.. it is not mainly brand's fault. What is the point of sueing brand for your own negligence?? People on here and there are using this solution for contents too sometimes. Just imagine how much this solution helps peoppe with troubled skin before.
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Evergarden user profile picture

Evergarden

Oily/Resilient

Well that is utterly cruel. Its not the brands fault when they already stated "read directions first". Although i dont use it and quite scared to use it myself, i still believe that it help some individuals a lot instead of those who chose to not read the directions
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lusitania user profile picture

lusitania

Oily/Resilient

I hadn't heard of this! Another ridiculous lawsuit. TO puts soooo many warnings on that product, people just hate reading directions. 🙄
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24carats user profile picture

24carats

Oily/Resilient

that law firm def just want an easy money
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